Pint Glass Returns, Replacements & Damages

This policy applies only to Echo Motif pint glasses.

Thanks for shopping with Echo Motif. Our pint glasses are printed to order, so please review the following policy before completing your purchase.

1. Damaged or Broken Items — Safe Delivery Guarantee

If your Echo Motif pint glass arrives cracked, chipped, broken, or otherwise damaged in transit, please inspect your shipment upon arrival and contact us within 3 calendar days (72 hours) of delivery.

Please include your order number and clear photographs of the damaged item and, when possible, the shipping box and packaging. Please retain the packaging while we review the claim. Handle broken glass safely; do not handle or retain dangerous shards just to provide photographs.

Once the damage is confirmed, Echo Motif will provide a replacement at no additional cost to you. If a replacement is unavailable, we may issue a refund instead.

2. Returns, Exchanges & Change of Mind

Because Echo Motif pint glasses are printed to order, we generally do not accept returns or exchanges for change of mind, design preference after delivery, or customer ordering errors.

Please review your quantity, shipping address, and other order information carefully before completing checkout.

Except for damaged, defective, incorrect, or otherwise eligible items described in this policy, printed-to-order pint glass sales are final. Nothing in this policy limits any rights you may have under applicable law.

3. Misprinted, Defective or Incorrect Items

If your pint glass arrives with a noticeable printing error, alignment issue, manufacturing defect, or you receive an item different from what you ordered, please contact us within 3 calendar days (72 hours) of delivery.

Include your order number and clear photographs showing the issue. After review, we will provide a free replacement or appropriate refund when the item is confirmed to be defective, misprinted, or incorrect.

4. Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once fulfillment or shipping has begun.

If an order is returned to Echo Motif because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the cost of shipping the order again.

5. Cancellations

Orders cannot be canceled once printing begins. If you need to cancel or change an order, email hello@echomotif.com promptly so we can check its production status.

6. Care and Handling

Our UV-printed pint glasses are for cold drinks. Hand wash only with warm water, mild soap, and a soft sponge. Do not put them in a dishwasher or microwave. Avoid prolonged soaking, abrasive cleaners, steel wool, harsh chemicals, and contact with sharp objects. Air dry or gently towel dry.

Damage caused by misuse or failure to follow these care instructions, including print peeling or scratching caused by improper cleaning or handling, is not covered. Manufacturing defects and printing errors remain eligible for review under this policy.

7. Contact Us

To report a damaged, defective, misprinted, or incorrect pint-glass order, please use our Contact page and include your order number along with any requested photographs.