Pint Glass Returns, Replacements & Damages

This policy applies only to Echo Motif pint glasses.

Thanks for shopping with Echo Motif. Our pint glasses are printed to order, so please review the following policy before completing your purchase.

1. Damaged or Broken Items — Safe Delivery Guarantee

If your Echo Motif pint glass arrives cracked, chipped, broken, or otherwise damaged in transit, please contact us within 7 days of delivery.

Please include your order number and clear photographs of the damaged item and, when possible, the shipping box and packaging. We may ask you to retain the damaged item and packaging while we review the claim.

Once the damage is confirmed, Echo Motif will provide a replacement at no additional cost to you. If a replacement is unavailable, we may issue a refund instead.

2. Returns, Exchanges & Change of Mind

Because Echo Motif pint glasses are printed to order, we generally do not accept returns or exchanges for change of mind, design preference after delivery, or customer ordering errors.

Please review your quantity, shipping address, and other order information carefully before completing checkout.

Except for damaged, defective, incorrect, or otherwise eligible items described in this policy, printed-to-order pint glass sales are final. Nothing in this policy limits any rights you may have under applicable law.

3. Misprinted, Defective or Incorrect Items

If your pint glass arrives with a noticeable printing error, alignment issue, manufacturing defect, or you receive an item different from what you ordered, please contact us within 7 days of delivery.

Include your order number and clear photographs showing the issue. After review, we will provide a free replacement or appropriate refund when the item is confirmed to be defective, misprinted, or incorrect.

4. Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, please contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once fulfillment or shipping has begun.

If an order is returned to Echo Motif because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for the cost of shipping the order again.

5. Contact Us

To report a damaged, defective, misprinted, or incorrect pint-glass order, please use our Contact page and include your order number along with any requested photographs.